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Slow Computer? If you still have a slow computer after you add memory, defrag your hard drive, and reduce startup programs you may be looking at a failing Hard Drive. Details.

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Pioneer Techs Rates PDF Print E-mail

Pioneer Techs Rates

Our services break down into three categories - on-site, remote, and drop-off. Below they are broken down into these categories.

 

 

ON-SITE SERVICE RATES

Service Rate Rate Type Terms
Home On-site Service $65.00 Per Hour Labor One hour minimum; 30 minute increment charges after first hour. Non-Specialty Work
Business On-Site Service $85.00 Per Hour Labor One hour minimum; 30 minute increment charges after first hour. Non-Specialty Work
Specialty Work $100.00 Per Hour Labor Includes Servers, Outside Wireless, Enterprise Work. Determined by Technician if needed.
Mileage Charge $1.00 Per mile After 30 miles of one-way travel, overage may be charged. This is one-way only.

 


 

REMOTE SERVICE RATES

Service Rate Rate Type Terms
General Remote Service $25.00 Per 30 Minute Block - Labor One Block Minimum; Requires computer to have functional high-speed internet access; Only covers software issues.
Virus / Spyware Removal Flat Rate $125.00 Flat Rate Labor Covers removal of malware (virus/spyware included); Provides 14 Day Warranty provided updated protection is on machine or purchased. Includes 2.5 Hours of Removal Time but in flat rate form; overage is not penalized. Should an on-site or drop-off be needed fee is credited towards on-site or drop-off.
Hardware Diagnostics $75.00 Flat Rate - Includes Mailing of Discs Service includes mailing user 3 Discs to perform a hardware diagnostics over the phone and remote for rest of work. Limited; Eligibility determined by Technician

 


 

DROP-OFF SERVICE RATES

Service Rate Rate Type Terms
Desktop Diagnostics $50.00 Flat Rate Labor Tests all hardware to find issue or what is causing problems. Does NOT fix issue; recommended on every drop-off since a failing device may not show itself immediately.
Desktop Repair $50.00 Flat Rate Labor Covers all labor needed to correct issue. This is a per service order basis; does not cover issues not stated or found on a service order.
Desktop Flat Rate - Diagnostics & Repair $100.00 Flat Rate Labor Covers Diagnostics, Repair, and FREE Cleaning. Labor only.
Laptop Diagnostics $75.00 Flat Rate Labor Tests all hardware to find issue or what is causing problems. Does NOT fix issue; recommended on every drop-off since a failing device may not show itself immediately.
Laptop Repair $75.00 Flat Rate Labor Covers all labor needed to correct issue. This is a per service order basis; does not cover issues not stated or found on a service order. Excludes DC Jack repair (Jack Repair considered specialty work).
Laptop Flat Rate - Diagnostics & Repair $150.00 Flat Rate Labor Covers Diagnostics & Repair Labor
Memory Install $15.00 Flat Rate Labor Per Machine Cover installation of computer memory.
Data Backup $50.00 Flat Rate Per 30GB. Max charge of $150.
Windows Reload $50.00 Flat Rate Basic Windows & Drivers Reload. No Diagnostics, Software installation, or other add-ons included.
Hardware Install $25.00 Flat Rate per device Installation of physical device and related driver; per device.
Data Recovery - Basic $200.00 Flat Rate Basic Recovery. Media has to be accessible from Windows. If data is unrecoverable then rate is reduced to $50 minimum / If data is partially recoverable (less than 50%), rate is reduced to $100. More than 50% recovery rate is full $200.00. Storage (DVDs, USB Drives, etc) are extra and not included in labor service.
Data Recovery - Advanced Lab Varies Varies To be determined by Ontrack Recovery Partner
HotShot Computer Pickup/Drop-Off Service $50.00 Flat Rate - One-Way One-way pickup or drop-off of machine. Does not include any configuration, assembly, or connecting/disconnecting of cables. Computer needs to be ready for pickup. No longer than 10 minute delay in home and limit of 10 lbs. Performed by Hotshot Messaging & Courier Services.
 
New Computer Repair Drop-Off Location PDF Print E-mail

New Computer Repair Drop-Off Location

Pioneer Techs now has a new computer drop-off location. If you want to bring us your computer and save some money. We are setup for flat rates. Call 281-856-8008 to setup a drop-off appointment.

 

Map Below of location:

 

 

 
Slow Computer - Possible Failing Hard Drive PDF Print E-mail

At times a slow computer is not a result of low memory, viruses/spyware, or too many programs running at startup. It can at times be a failing hard drive. This can be a result of either severally damaged hard drives or simply one that is starting to fail. Common known failure signs are strange clicking, clacking, or grinding noises coming from the computer. Also if you randomly get an error before starting windows saying "Unmountable Boot Volume" and after restarting it goes away, it's normally a sign of a failing hard drive.

A Hard Drive's life span varies greatly and can last 3 years, 10 years, or sometimes just 1 month. Always keeping good backups are critical because your trustworthy data storing friend may just give up one day.

 

Call Pioneer Techs if you are experiencing a slow computer for whatever reason, we also include a hard drive diagnostics with either our on-site hourly service or pickup repair service.

 
Remote Computer Repairs PDF Print E-mail

Remote Computer Repairs

Our Remote Repairs save you time and money! As long as your issue is only with software and your computer can still connect to the internet, we can resolve it remotely. Many customers like the convenience in that we can start a session without the travel time.

Our prices are very reasonable. We charge $25 per 30 minute block ($50 per hour). Appointments are setup as an on-site would except we simply provided with a code to enter at our login website and we connect in with your authorization.

What we can repair remotely:

  • Viruses
  • Malware including spyware, Adware, Grayware, Fakeware, and other pests.
  • Printer & Scanner Installation (USB Local & Network)
  • MP3/Ipod Installation
  • Sluggishness due to software maintenance need.
  • many more.....

Concept is that if you can turn your computer on and connect to the internet, our remote services can help.

Remote Repairs by Pioneer Techs

 

Call us today to start a remote repair or schedule one that works best for you.

 
About Us PDF Print E-mail

About Pioneer Techs

Pioneer Techs is a small business located in Katy, TX and originally opened April 2006. We provide computer services with a concentration on outstanding and one of a kind customer service, skill, and excellence. We stand out from the crowd by our quality. We do not play the "price" game but yet do offer reasonable prices. We prefer to offer quality services and get the job done right.

The Owner of Pioneer Techs 

The owner of Pioneer Techs, Diorge is the primary technician with over 10 years of experience. He was worked with computers since the 1997 era and has been through everything from DOS to Windows to Linux. He is different than most techs in that he doesn't claim to know it all but knows how to find the solution to most of not all problems. He doesn't quite easily and is constantly thinking outside of the box with projects, inventions, and other various parts of the IT Field. Originally from Brazil and raised here in the South, he has developed a natural way with customers that place many at ease. He doesn't speak above or below them and always stays on a friendly tone. The goal of Diorge along with Pioneer Techs is to show by example of How Repairs Should Be ; too many have lost focus on the this.

The Future of Pioneer Techs 

Pioneer Techs has major plans for the future that will come in time. Growing TOO fast is not good. We aim to keep a small business profile so that our customers get the best service. We will never give up the personal service that has left many companies as they grow. We do have some very interesting projects to come that will be for the better of everyone in the area that is serviceable by Pioneer Techs. We have already put in place our Remote Services and Pickup Services. Many of our customers love the convenience of Remote Repairs and the simplification and savings of flat rate pickup repairs (it's become our most accepted service). We cannot discuss all of what we have in store but we wil say that what we have to come and if it works out will change the way computers are repaired. Much like the self-checkout lane, drive-thru lane, and other simple improvements have changed the way we do our daily tasks. All we can say is to stay tuned but many exciting things are planned.

Our Customers

The customers of Pioneer Techs range from Home to Business. Basically though it's very simple - if you love great service, your computer fixed right, and just all around excellence you will most likely become if not are already our customer. We treat each customer as our first and therefore go the extra mile. We always tell everyone to call anytime, although our posted times are 8AM-8PM Everyday. We do answer when you call and if are very busy will always call back.

Summary 

Well, maybe now you know a little more about Pioneer Techs. We are not a huge corporation and don't even have a retail store (it's just not in the plan now and may not be in the future) but we keep true to customer service, knowledge, and getting the job done.

Thank you for visiting,
Pioneer Techs 

 
On-site Home and Business Computer Repairs PDF Print E-mail

On-site Home and Business Computer Repairs

Our on-site services are best for users that need their computer fixed without the delay of waiting on store services or in line. You get priority service and we arrive on our scheduled appointment time.

All on-site technicians dispatched are experienced and friendly. We will not speak over your head but work with you so that you understand what's happening to your computer and what it will take to repair it.

 

Notice what one of our customers said:

    "This would be my first time using a service that comes to your home ( and I will definitely be calling on them again ). They gave me an estimate over the phone, for the issues I had, which seemed reasonable to me. Set- up the time, which they did keep to ( even called ahead to notify they were on the way ). They were quick to resolve the issues I had with my new computer, and had the necessary equipment for the unexpected issues ( faulty floppy drive ) to finish the job. This has been a great experience, you must try them out and see for yourself!  This would be my first time using a service that comes to your home ( and I will definitely be calling on them again ). They gave me an estimate over the phone, for the issues I had, which seemed reasonable to me. Set- up the time, which they did keep to ( even called ahead to notify they were on the way ). They were quick to resolve the issues I had with my new computer, and had the necessary equipment for the unexpected issues ( faulty floppy drive ) to finish the job. This has been a great experience, you must try them out and see for yourself!  (Hide)
 

Call today and schedule your on-site service and see how repairs should be!

 

 
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Pioneer Techs Computer Repairs: Our mission is to fix computers and do it in a way that it stands out from the rest. We have setup our onsite computer repair services for Katy, TX and surrounding areas to stand out by our quality works, excellent technicians, and specialties that benefit the customer. Many know Pioneer Techs as a company dedicated to always being friendly, courteous, and knowledgeable in our field. We set the bar high for our competitors so that we are five steps ahead of them. Come and see how getting your computer repaired doesn't have to be a painful experience. We repair your computer the way it should be.

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Customer Feedback

Cybele

"Pioneer Techs is fantastic, I can't recommend them enough. I know Diorge from previous business and he is the most ethical, honest person you will meet. He is extremely reasonable and if something takes longer than he expects he doesn't bill you to death. He is amazing on the computer - you should have him over just to watch him work! I never knew you could make a computer do all those things! I have referred him to several friends and all have been very satisfied."

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